Location
Sahibzada Ajit Singh Nagar | India
Job description
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Supervise front office operations during assigned shift including: Maintenance of guest information
- Maintenance of information about local events Compile occupancy statistics Supervise the use of public address system Supervise group bookings Assisting with serious complaints Supervise cashiering activities during shift including:
- Cash handling and banking procedure Dealing with irregular payments Instructing staff in credit policies and facilities Instructing staff in cash security procedures Carry out debtor control Supervise the cashiering system
- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
- Take action to address these needs in order to exceed their expectations
- Create a positive hotel image in every interaction with internal and external customers
Adhere to hotel brand standards.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Assist guests and escort them to locations within the hotel at their request
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
- Maintain current Hotel information to be able to provide information to guests
Accountability Report to a Duty Manager/Front Office Manager. Typically supervises Concierge desk, Bell desk, and GSA FO. Accountability is directed by shift operations at the reception.
Qualifications and Requirements
- Bachelor degree /diploma in hospitality/hotel management is mandatory. Must speak fluent English and local language with additional other languages preferred.
- At least one year supervisory experience/GSA experience will be beneficial.
Job tags
Salary
