Location
Mumbai | India
Job description
Roles And Responsibilities
- Desktop Setup and Configuration:
One of the primary responsibilities of a desktop engineer is to set up and configure desktops, laptops, Outlook,printers and other peripheral devices. This involves installing software and applications, connecting devices, and ensuring all systems are functioning correctly. They also need to ensure that necessary security updates, patches, or drivers are installed timely.
- Hardware and Software Support:
Desktop engineers are the first point of contact for any hardware or software issues faced by employees. They respond to help desk tickets and troubleshoot problems related to desktops, laptops, printers, scanners, and other peripherals. They must possess a sound knowledge of different operating systems (Windows, macOS, Linux) and software applications to resolve issues efficiently.
A desktop engineer typically assists in managing the local network infrastructure within the organization. This includes configuring and troubleshooting network devices, such as routers, switches, firewalls, and wireless access points. They ensure connectivity is maintained, and network security measures are in place, protecting sensitive data from unauthorized access.
- System Upgrades and Maintenance:
Desktop engineers play a vital role in the regular maintenance and upgrades of desktop operating systems and software. They coordinate with systems administrators to ensure that backups, updates, and patches are applied and ensure the overall stability and security of the systems. They proactively monitor for potential threats or vulnerabilities and take necessary precautions and actions to safeguard the systems.
Job tags
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