The Hive - Flexible Workspaces
Location
Pune | India
Job description
About the firm
Firm Overview Designed to cater to the bespoke needs of its evolving customers, The Hive is an all-encompassing ecosystem to nurture and grow the next generation of enterprises. The platform offers a pan-India portfolio of properties that provide customized, flexible and managed workplace solutions, including plug-n-play offices with premium amenities. With selectively chosen properties and a highly curated workplace offering, The Hive offers seamless access to state-of-the-art retail, hospitality, entertainment, and F&B experiences in core office locations. The Hive is an equal opportunity employer. We do not discriminate on any basis, including gender, age, color, religion, race or sexual orientation. Location - Pune Sector - Commercial / Office Real Estate Designation - Executive - Client Relationship Management (CRM) Reporting to - Assistant Manager/General Manager Job Description : Client Relationship Management: • Serve as the primary point of contact for the center for all our members and prospective clients • Schedule and lead tours of the center for all prospective clients • Welcome all walk-ins at the center and give them a tour of the facility • Resolving customer complaints quickly and efficiently. • Building and cultivating long-term relationships with key customers Product Delivery Support: • Ensure the entire facility is operating smoothly and that the common areas, meeting rooms, and workspaces are maintained properly • Greet and check-in member guests, manage the floors during business hours to ensure everything is in order and running smoothly. General: • Assist with move ins and move outs, and prepare and distribute member welcome kits • Assist the Centre Head to target and achieve a 100% renewal rate at the Centre • Support Sales team in conducting client/prospect walkthroughs and any assistance that may be required Skill Sets Expected: • Process driven with experience of database management / CRM applications • Self-starter with the ability to work independently in a lean / agile team with a fast-paced environment • Adept at developing and cultivating long-term client relationships • Strong verbal and written communication skills, actively looking for ways to improve customer experience Qualification and Experience required Bachelor’s degree in Hotel Management or Business-related degree Experience: • 1+ years of experience as a Guest Relations Executive or in a customer service/client facing role • Experience in flexible office spaces, office parks, hospitality would be an added advantage Compensation • Competitive Fixed Compensation Role Start Timeline ImmediateJob tags
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