Genpact
Location
Hyderabad | India
Job description
Assistant Manager - Solution Architect - ServiceNow App Engine - COR025525
With a startup spirit and 115,000+curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager-Solution Architect - ServiceNow App Engine
We are seeking candidate who good experience of hands-on design, development, and deployment experience with the ServiceNow platform. You should also have experience on agile development model and team management. Also, able to handle business to provide relevant best solution.
Responsibilities
• Able to manage group developer, Sr developer for custom app delivery • Configuration/Customization of the ServiceNow platform, including creating workflows. • Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area. • Design, code, configure, unit test, maintain , and document software deliverables using agreed upon standards and tools. • Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service). • Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow. • Perform integrations and process automation using Service Now Orchestration. • Experience with ServiceNow App Engine and custom/scoped app development experience • Load, manipulate and maintain data between ServiceNow and other systems. • Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application. • Collaborate with team members and business users to clarify requirements and confirm design/implementation. • Follow set coding best practices and standards. • Foster a collaborative and team-oriented environment. • Adhere to the system development life cycle (SDLC) processes. • Test and debug team solutions. • Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team. • Document processes/solutions/fixes in Knowledge Base. • Maintain a regular and predictable work schedule. • Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others to maintain a positive and productive work environment.
Qualifications we seek in you! Minimum Qualifications / skills • BS degree or higher in Information Technology • Strong analytical, problem solving, and collaborative skills. • Thorough understanding of ITIL/ITSM processes. • Team management experience. • ServiceNow implementation experience in custom application or any module in SN product line. • Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX. • Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) • Hands-on experience developing using JavaScript. • Hands-on experience working with relational databases. • Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX. • Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS. • ServiceNow Certified Application Developer. • Experience utilizing Agile/SCRUM Methodologies. • Understanding of the systems development life cycle (SDLC) processes. • Strong understanding of troubleshooting principles and practices • Ability to work independently and take initiative in problem solving • Proficient critical thinking, analytical, problem-solving, and reasoning skills • Must be able to learn and support new and fast-changing technologies
Preferred qualifications / skills • Excellent communication skills and strong customer service skills
Job tags
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