Risk Operations Associate

Location

Bangalore | India

Job description

• We are looking for someone passionate about fighting fraud, is naturally curious, and has a strong desire to network with peers and partners within the fraud space.
• You will be responsible for conducting account investigations, making account-level judgements, and providing support for special handling risk cases.
• You will be confident in looking through data, assessing various indicators, and making judgements on your findings.

As part of the team you ll:

• Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors
  
• Conduct investigations on merchant accounts to support financial partner requirements
  
• Assess risk factors and trends of potentially fraudulent activity
  
• Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience
  
• Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
  
• Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team
  

We re looking for someone who has:

• User first mindset and are energized by the challenge of solving difficult problems
  
• Experience using data to make assessments/judgements, excel in analytical thinking
  
• Excellent communication skills, both written and verbally
  
• A team-focused mentality and effective problem solving skills
  
• The ability to approach challenges from a user perspective while being pragmatic & solutions oriented
  

Nice to have:

• Some knowledge and experience in Risk Operations Prior experience or knowledge in risk investigations, customer service, or internal/external user facing operations
  
• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
  
• Prior experience working on projects or process improvement initiatives
  
• Experience working from a queue

Job tags

Salary