Seven Hills Leisure & Resorts Limited
Location
Puri | India
Job description
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed.
Record information in the logbook daily.
Ensure compliance with health and quality standards.
Job tags
Salary
