International BPO Executive

Location

Indore | India

Job description

Position : Customer Service Representative - Outbound Process

location : INDORE , Vijay Nagar

Experience : O ne plus year

Day shift *

Company Description

MAVIP Group is a rapidly growing company with offices in the USA, UAE, and India. We provide Digital Marketing, Customer Experience, Training Services, IT Services, and Process Outsourcing to customers around the world.

Responsibilities Include

• Conduct outbound calls to potential customers for Scheduling Webinars ,Corporate Meetings
• Engage the customer in conversation to explain solution features & benefits
• Follow up on leads and schedule appointments for representatives
• Ask probing questions to understand the customer's needs to qualify interest levels
• Explain about the event & help customers register for webinars/events/conferences
• Maintain & share daily reports of all calls, follow-ups, and outcomes in a timely manner
• Accurately document customer information & call notes
• Achieve daily, weekly, and monthly call-out and quality targets.

Knowledge, Skills, and Abilities

• Strong interpersonal and rapport building skills
• Ability to work in a fast-paced, deadline-driven environment
• Familiarity with CRM systems and databases Superb verbal communication
• Ability to switch your communication style on a whim
• Superb interpersonal, research, and record-keeping skills
• Ability to work independently and as part of a team
• Positive attitude, strong work ethic, and a drive to succeed
• Persuasive, result-oriented, and driven individual who loves going the extra-mile

Qualifications

• Lead Generation, Sales, and Communication skills
• Customer Service and Customer Support skills
• Excellent verbal and written communication skills in English
• Strong negotiation and persuasion skills
• Ability to work and meet targets
• Prior telemarketing experience is a plus
• Bachelor's degree in Marketing, Business Administration, or related field

Job tags

Salary