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Manager - Renewals


Max Financial Services


Location

Gurgaon | India


Job description

About Max Life Insurance:

Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its

operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.

For more information, please visit the Company's website a t

We Stand for:

Caring

A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.

Collaboration

A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create 'win-win' partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obession

A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset

An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership

A people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.


'Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity.'

Job Description

Position

Manager

Incumbent

Replacement

Department

Customer Retention Team

Function

Reporting to

Chief Manager

Band

5B / 5A

Location

90 C

Team size (D/I)

Independent

JOB SUMMARY

Introduction: The job involves managing the channel and Bank partners for driving Persistency and Renewals

KEY RESPONSIBILITIES

    • Strengthening channel/Bank partner relationship with regular engagement
    • Engage regularly with partners to monitor and improve performance and tracking of key metrics.
    • Ensuring Regular governance to discuss the KPI movements
    • To be the one stop solution provider for channel and bank for renewal related queries
    • Co- ordination with cross functional teams for new initiatives and projects to meet the business outcomes
    • Data Analysis

Key Competencies/Skills Required

A. Good verbal and written communication

  1. Knowledge of MLI process and systems
  2. Strong channel partner management skills
  3. Bent of resolving customer issues/concerns

Measures of Success

  • Collections target achievement (RI & Persistency)
  • Maintain & enhance all Input parameters
  • Audit Management
  • Ensure training coverage
  • Monthly/Regular Governance
  • Drive various campaigns and contest through consistent engagement and visibility

Desired qualification and experience


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