Sr Manager - Transition Manager
Location
Pune | India
Job description
Broad outline of the Role
Designation: Senior Manager - Transition Transition Experience: 10 - 15 years Role: Customer Facing Location: Pune/Chennai Roles & Responsibilities (New Opportunities) New opportunities (RFP/RFI/RFQ response and inputs):
- Understand the opportunity details in general and transition scope in particular.
- Work within the transition opportunity scope to provide transition solution, plan, framework, etc...
- Define the approach to transition planning and execution.
- Develop transition pricing (CIS) assumptions and provide inputs on overall Programme budgets.
- Lead the transition related discussion with client/partners during opportunity presentation/discussion, BAFO, etc
- Manage internal team's (Sales, Pre-Sales, Delivery) expectations from Transition.
Roles & Responsibilities (Transition): - Accountability for end-to-end transition delivery
- Lead transition for strategic accounts/customers, complex, multi-vendor/partner deals
- Understand the transition scope, client requirements, expectations (SLAs, performance parameters etc.), standards and procedures and help establish exit (toll-gate) criterion for the transition.
- Lead and manage the client facing team, be the focal point for the setup of the engagement during transition
- Create and foster relationships with the client team members
- Create transition plans and documents to outline project expectations, scope, schedule, and budget requirements
- Accountable for cost and expenses during transition, ensure cost optimization
- Organize project transition team and define roles and responsibilities (Project Charter, RACI, Stakeholder mapping) for each team/function during the transition phase
- Liaise with organizational Support Functions (HR, Recruitment, It, Admin, etc-) to ensure fulfillment of areas such as hiring & on-boarding, network connectivity, system access, infrastructure is planned and completed as per the baselined transition schedule
- Plan, design, launch and execute transition programmes
- In a toll-gate based approach, ensure all transition tollgates have been met and operations are stabilized before transition closure
- Advise and guide all workstreams to ensure successful and as-per-plan 'Go-Live'
- Define acceptance criteria, transition success criteria, sign-off process, and formal handover criteria to delivery teams
- Identify, analyze and manage risks and responses effectively and efficiently
- Control and manage all forms of communication (internal, client) during transition
- Accountable for governance - Create transition updates based on the governance plan in terms of frequency (daily, weekly, monthly) and audience (Functional team, Management team, Leadership steering committee)
- Identify, understand and manage all the contractual obligations during transition
- Ensure on-time and accurate reporting with appropriate levels of escalation to enable effective decision making
- Contribute to continuously enhance managed services transition capabilities, methodologies and tools
- Evoke and implement effective change management procedure
Skillset and Capability Skillset & Capability - Extensive experience in transition management and leadership of complex, large-ticket deals and Managed Services, preferably in Telecom domain
- Managed end-to-end large ticket transitions of more than 100+ FTE and revenue size in excess of $50M across multiple geographies
- Excellent programme and project management experience, including management of global, distributed teams in a complex matrix organization
- Proficient in using and adopting various project management tools techniques and applications
- Leadership qualities, should be able to lead and manage project teams, internal stakeholders, TCTS Leadership and client stakeholders,
- Effective and persuasive communicator, excellent communication skills are mandatory and non-negotiable, should be able to communication with CxO level stakeholders from client as well as TCTS
- Conflict management skills
- Extensive experience in change management, process design, knowledge transfer design, operating model design and implementations
- Strong business partnering skills enabling collaboration across internal functions
- Consistency in producing desired results under duress and time constraints
- Ability to influence key organizational and client stakeholders - thought process, experience and approach
- A high level of drive, ability to work independently and deal effectively with dynamic situations, ambiguity and change
Education & Experience - 10 - 15 years of experience in Transition, project/programme management in Managed Services (telecom domain preferred)
- 8+ years of experience in designing and developing integrated, complex transition programs for Managed Services solutions
- PMP certified (Mandatory), Agile certification like CSM/PMI-ACP/SAFe preferred
- MBA/ B.E / B.Tech degree from a reputed institute
- Open to international and domestic travel for extended periods of time
- Telecom domain, MS business ecosystem understanding, an added advantage
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