Manager- Fulfilment & Experience (Program Management)

Location

India | India

Job description

About the Team

You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally.

About the Role

As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

What you will do

• Design programs to improve cost and experience metrics, driving improvement in process excellence and relevant operational metrics Own a key part of logistics cost reduction for the platform and improve user experience
• Participate in building strategy as an advocate for better cost design and user experience from the vantage point of the programs you own
• Influence product development choices using data and insights which originate from in-depth knowledge of your program
• Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes Manage internal and external stakeholders to ensure success of the programs you own
• Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
• The role requires strong generalist problem solving skills, data orientation, analytical skills and offers mobility across different business verticals within the organization.

What you will need

• Candidates from either Premium or Top B Schools with total work experience of 3-4 years preferred
• Experience in E-commerce supply chain - Fulfilment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred
• Strong problem solving, data orientation and analytical skills
• Solid program and project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects
• Data driven and inquisitive approach

YOUR TOTAL REWARDS AT MEESHO

At MEESHO, we are focused on creating a high impact and high performance working culture where we value the contribution of each individual. We are a highly People Centric organisation and Employee Experience (eNPS) is a key focus area for us. We enable the growth of our internal talent by providing a range of experiences and opportunities that help you to achieve your career and personal goals and enable you to live a healthy and balanced life, with our intense focus on employee wellbeing. Your Total Rewards go much beyond your pay and here is what it entails:

People Centric Work Culture where we Hire & Grow Exceptional Talent Our 11 guiding principles or 'Mantras' are inherent to our ways of working at Meesho. At Meesho, recognition, evaluation, growth or talent discussion of any kind is linked to the Mantras (each of them). Some of the day to day activities (rituals) that reflect some of our Mantras are Team Reflections, Kudos, Listen or DieOur culture enables people to thrive and excel through extensive focus on career development initiatives like Individual Development plans, Mentorship & coaching, Internal Mobility Program (IJP), Talent Reviews, Continuous Performance Management and feedback, Regular manager conversations, Learning & Development reimbursements & access to learning portals.

Market leading Compensation :We offer both cash and equity based compensation depending on various factors including your level of experience, knowledge and skills and the role being offered to you.

MeeCare: Employee Benefits at Meesho In addition to a competitive base pay, we provide all Meeshoites with a comprehensive set of people centric Employee Benefits, under Meesho's MeeCare Program.MeeCare focuses on holistic wellbeing of Meesho employees, and consists of benefits and policies in the spheres of physical, mental, financial and social wellness - which are industry leading and specifically designed to meet the varying needs of our employees:

Medical Insurance Benefits : Group Mediclaim for employee, parents, kids and spouse including LGBTQIA+ & Live-in partners with additional Top up option, Personal Accident Insurance and Term Life Insurance

Health & Wellness Benefits : MeeCare program focusing on physical, mental, social and financial wellness, dedicated Employee Assistance Program (EAP) which includes 24x7 counselling support & Telehealth, Wellness Events, Health Checkups, Vision care, Dental Consultations, Discounted Medicines & discounted gym memberships, OPD Program, Access to Advanced Medical Screenings

Work Life Balance Support Benefits : Hybrid working, Annual holidays, Earned & Casual Leaves, Reset and Recharge Leaves, Wedding leaves, Study leaves, Pet Adoption leaves, Infinite Wellness leaves for critical illnesses, Flexible Working

Parental Support Benefits : Gender Neutral Caregiver Support Leaves, Day Care Program, Child Adoption Assistance & Prenatal care leaves

Retirement Benefits : Provident Fund & Voluntary Provident Fund Contribution, National Pension Scheme and Gratuity

Learning & Development Benefits : Individual Budget for Capability enhancement & learning, Access to MYAcademy learning portals, Corporate library

Employee Delight : Gratitude for stretched work, personalised gifts, engagement & fun at work Other Benefits: Salary Advance Support, Relocation Support, Car Lease, Flexible Benefits Plan for tax reimbursement, Recognition rewards

Job tags

Salary