Pesto Tech
Location
Delhi | India
Job description
About
Pesto.Tech Pesto Tech is building an AI-enabled recruiting platform to make hiring 10x faster and effortless! We are backed by Balaji Srinivasan, Katie Stanton, Ryan Hoover, Matrix Partners and a series of top angels from India & US. At Pesto, we value talent density a lot. We'd recommend you go through this document to help you get a better understanding of our culture. If you’re someone who fits into our culture - we’d love to hear from you! We’ll make sure we make the next few years memorable for all of us. Job Description: Responsibilities: Identify opportunities to engage our customers along their journey with the goal of elevating customer experience, increasing engagement rates. Respond to inbound customer inquiries in a timely and effective manner, and conduct proactive outreach to customers when appropriate across email, phone, and whatsapp. Establish warm and friendly rapport whilst interacting with customers by phone. Build rapport with customers through courteous and professional communications. Work closely with other stakeholders to resolve queries/complaints in a timely manner. Build and maintain our weekly reporting and dashboards for CX. Requirements: Minimum of 1 - 2 years of experience in an omnichannel customer service position, , preferably in Ed-Tech or HR-Tech industries (keeping track of customer journeys and interacting with customers across channels and platforms) Sense of empathy and strong desire to delight every customer Very strong written and oral communication skills, comfortable on calls with current and future customers Strong analytical skills with the ability to generate meaningful and timely insights Ability to work through ambiguous and subjective situations, including balancing operational efficiency with a sense of what is “right” for the end customer Innovative, scrappy, proactive, and resourceful Bachelor's degree. Need To Have: Passion for resolving problems and creating a world-class support experience for customers. The ability to learn and implement feedback quickly. Ability to work under pressure/fast-paced environment. Should possess a tech-savvy mindset to excel in this role and adapt to evolving technological landscapes. Tolerance for ambiguity: which translates to a get-it-done rather than wait-for-perfection' approach. Iterative problem-solving: This translates to structuring problems and iterating on creative/implementable solutions. Bias to own, hustle and deliver: which translates to proactively taking the lead with new initiatives, by default. Obsession with process excellence: which translates to being independent and detailed with all inputs and outputs. Caring and inspirational teammate: which translates to bringing the best out of every colleague, always.Job tags
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