Curefit - house of cult
Location
Bangalore | India
Job description
Curefit Healthcare Pvt Ltd is India’s largest fitness company. Founded in 2016 by Mukesh Bansal and Ankit Nagori, Curefit offers a comprehensive range of fitness services and products through its two brands, cult.fit and cult.sport. With a mission to make fitness fun, easy and accessible, cult.fit offers group workouts, online classes, sports facilities, and personalized solutions at fitness centers & partner gyms across the country. By adopting innovative subscription-led revenue models and employing cutting-edge technological interventions to cultivate healthy habits, cult.fit has emerged as the go-to destination for fitness enthusiasts across the country. cult.sport focuses on simplifying health and well-being by offering smart fitness products tailored to the everyday athlete. The cult.sport product range is thoughtfully designed to deliver the ultimate workout experience, featuring high-quality sportswear, versatile at-home workout equipment, bicycles, and nutraceuticals.
Key responsibilities: Program Design and Strategy Develop comprehensive member experience program strategy that aligns with the company’s objectives Identify key member pain points and create initiatives to enhance member journey Establish, monitor and report KPIs to measure success of member experience initiatives. 2. Cross-functional collaboration Collaborate with product, engineering, analytics, operations, franchise partner, member support teams to drive member experience initiatives 3.Problem solving Continuously identify new problem statements, deep dive into data, come up with robust analysis and propose solutions to improve member experience Lead and execute projects end to end that improve key member-impacting metrics Work towards fundamentally solving member experience breaks through product, process or policy interventions Use customer insights and feedback to drive data-driven decision making and implement changes. Key requirements: Bachelor’s or Master’s degree in Business, Engineering, or a related field 1-3 years of work experience in program management, with a focus on customer experience improvement Solid project management skills: ability to lead and collaborate with cross-functional stakeholders, prioritize high impact activities, and work on complex projects Strong problem solving skills Excellent analytical skills: SQL for data fetching and analysis would be highly preferable Can handle both strategy formulation and implementation Outstanding written and verbal communication skills, and interpersonal skills Familiarity with customer experience best practicesJob tags
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