KDM
Location
Mumbai | India
Job description
Customer Success Manager- Female Candidates
Company Profile :
- KDM Telecom Solutions Pvt. Ltd. was founded in 2011. It operates as a manufacturer, wholesaler, and importer of mobile accessories and gadgets. - Initially, KDM embarked on its journey in this industry through a wholesale channel model. However, as the landscape of mobile phones evolved with the advent of smart technology, KDM expanded its business model to include a channel network platform. Consequently, it established a robust network of dealers and distributors to cater to the changing needs of the market Job Description : - Conducting customer satisfaction surveys to understand what areas of the company's services need improvements - Dealing with customer issues and churning out an easy-to-follow solution - Helping customers choose the right product for their requirements and budget - Handling customer concerns and complaints in a timely manner - Informing customers of upcoming promotions or deals - Establishing a positive rapport with all clients and customers in person or via phone - Forming reports based on customer satisfaction statistics and helping their team to develop new skills - Fixing appointments based on the availability of customers and clients - Interacting with customers to ensure they have a desirable and shareable experience Company Website : Location : Mumbai (Mumbai Central)- Only Female CandidatesJob tags
Salary
