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Location

Surat | India

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Job description

We at Growder Technovations Pvt Ltd is hiring candidate for Surat as below;

Role: Customer Support Executive (1-3 Yrs Exp)

Job Location : Surat

Customer Care Executive Responsibilities

• Offer a best customer support or customer care.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Ensure the best process adherence related to customer service
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for team.

Key Skill Required;

• A bachelors degree.
• A minimum of 1-3 years experience in Customer Support role
• Excellent interpersonal and written and oral communication skills.
• Good communication skill in English & Hindi is must Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Interested candidate can share their updated CV on [HIDDEN TEXT] or contact on 7861880530

Job Types: Full-time, Permanent

Salary: 15,000.00 - 20,000.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule

• Day shift

Ability To Commute/relocate

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education

• Bachelor's (Required)

Experience

• total work: 1 year (Required)
• Customer service: 1 year (Preferred)

Language

• Hindi (Preferred)
• English (Preferred)
• Speak with the employer* +91 7861880530

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Job tags

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Salary