TYASuite Software Solutions Pvt. Ltd.
Location
Koramangala | India
Job description
We are currently seeking a skilled and dedicated Customer Care Executive to join our dynamic team at TYASuite Software Solutions Pvt Ltd. As the Customer Care Department Head, We are excited to find a professional who is passionate about delivering exceptional customer service and ensuring the highest level of satisfaction for our clients. The ideal candidate will be a strong communicator with a proactive attitude, capable of resolving issues efficiently and building positive relationships with our valued customers.
Keyskills : 1. Exceptional Communication Skills: Strong verbal and written communication abilities to effectively convey information and provide support to customers with clarity and professionalism. 2. Customer-Centric Approach: Genuine dedication to understanding and meeting the needs of customers, with a focus on delivering personalized and empathetic service. 3. Problem-Solving Aptitude: Proficient in analyzing situations, identifying root causes of issues, and offering creative solutions to resolve customer concerns. 4. Empathy and Patience: Demonstrated ability to handle challenging customer situations with empathy, patience, and a positive attitude. 5. Technical Proficiency: Familiarity with software products and technical aptitude to assist customers with basic technical inquiries and troubleshoot common issues. 6. Time Management: Effective time management skills to prioritize tasks and handle multiple customer interactions simultaneously while maintaining service excellence. 7. Adaptability: Ability to adapt to changing business needs and customer demands, remaining flexible in a fast-paced environment. 8. Team Player: Strong collaborative spirit to work effectively with cross-functional teams and contribute to a cohesive and supportive work environment. 9. Problem Escalation: Know-how to identify critical issues that require escalation to higher levels and appropriately escalate such cases while ensuring timely follow-up. 10. Attention to Detail: Meticulous attention to detail to accurately document customer interactions and track support cases in the CRM system. Qualifications: - High school diploma or equivalent; bachelor's degree preferred. - Proven experience in a customer service or support role, preferably in the software or technology industry. - Proficiency in using customer support software and CRM systems. - Familiarity with software troubleshooting and basic technical concepts. - Excellent command of spoken and written [English)]. - Strong problem-solving and conflict resolution skills. If you are enthusiastic about providing exceptional customer experiences and thrive in a collaborative environment, we welcome you to apply for the Customer Care Executive position Experience 2-3 years Interested candidates can drop there CV to below mail id [email protected] for more details visit www.tya.co.in
Job Description : 1. Respond promptly and courteously to customer inquiries via various channels, including phone, email, and live chat, striving to exceed customer expectations in every interaction. 2. Address and resolve customer complaints and issues, demonstrating empathy, patience, and problem-solving skills to ensure a satisfactory resolution. 3. Maintain a comprehensive knowledge of our products, services, and policies to provide accurate and reliable information to customers. 4. Collaborate with other departments to escalate and follow up on customer queries, ensuring swift resolution and seamless communication. 5. Document and track customer interactions, feedback, and resolutions in our customer relationship management (CRM) system. 6. Proactively identify customer needs, upsell relevant products or services, and contribute to fostering long-term customer relationships. 7. Provide technical support and guidance to customers, troubleshooting software-related issues and escalating more complex technical problems to the appropriate teams. 8. Participate in ongoing training and development to stay updated on product enhancements, industry trends, and best practices in customer service.
Job tags
Salary
