Perform service activities like rework, modifications, repairs and installation of hot runner systems, and test them to ensure they are working correctly.
Provide technical support and training at customer site on how to use and maintain the system.
Perform maintenance and provide customer support.
Diagnose problems and come up with solutions to repair them.
Fill out detailed reports and keep records on services that have been performed.
Explain issues with HRS systems and repairs to customers
Establish and develop a strong working relationship with customer. You will represent our company in the field.
Comply with all safety procedures and policies established.
Actively interface with customers at all levels. Ensure customer satisfaction through verbal and written communication.
Project a positive and confident attitude focused on meeting and exceeding customer expectations
Able to conduct formal meetings with customer management personal
We value
Knowledge of various types of polymers, eg. PP, PC, PMMA, PBT, PA, POM, ABS, PC-ABS, PET.
Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve
Be able to work effectively both indicidually and with a group without need of direct supervision
Provide occasional vacation coverage and 7 X 24 emergency support to customer and other technicians
Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined space.
Be able to relocate within India if required.
Personal Profile
Good communication skills both written and verbal.
Strong problem-solving skills.
Availability to travel as needed.
Customer-oriented mindset.
Ability to work effectively in a team environment.
