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Customer Success Internship


Jodo


Location

Kochi | India


Job description

About Jodo

Jodo ( is a mission-oriented high-growth fintech startup building payment & lending products to simplify education payments. Jodo's suite of products makes education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids' education.

Jodo is backed by marquee VC investors – Tiger Global, Elevation Capital, and Matrix Partners to realize this mission. Jodo was started by three co-founders who have a pedigreed education (IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).

???? Key Responsibilities

● Sales: Increase Jodo's market share

○ Consultative selling by pitching Jodo's financial products to customers both in offline events and via tele sales

○ Building a long-term relationship with customers

○ Ability to think on the feet and understand the customer's pulse to pitch right

○ Ability to take rejections and not let it affect the pitch to the next customer

● Resourceful: Always thinking of ways to get new leads, try different approaches to pitching, and add value to the firm in various ways apart from just the core responsibility

● Not taking 'no' for an answer: Persistent with the customers while being pleasant and respectful; ability to engage and persuade

● Diligent in follow-ups with the customer: Taking ownership of every single lead and taking it to closure

● Understand customer concerns and relay them back to the product team to improve the product & application process

????Requirements

● Passionate about talking to and understanding customer needs

● Fluent communication in English and regional language

● Passionate about personal growth and making a difference

???? Benefits

● Compensation and related details:

1. Monthly Stipend + Uncapped Incentives

2. Golden chance to convert to a full-time role

( PPO : Customer Success Executive)

● Opportunity to be part of an early-stage fintech startup and make an impact

● High performers in this role will be given additional exposure

???? What are we looking for

● Self-starter with a high sense of ownership → Comfortable to work with minimal supervision

● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed

● Bias for action → Have the temperament to experiment and execute in uncertainty

● Hustler → Ability to generate resources to solve a problem

Intellectual honesty → Always seeking and presenting truth irrespective of personal POV or beliefs

● Mission-oriented → Deeply care about delivering value and making an impact on customers' lives

✅ Key Details

● Role: Jodo Ambassador (6-month paid onsite full time internship)

● Location: Kochi, Latur, Aurangabad, Mumbai, Pune

● Date of Joining: ASAP | Contact: [HIDDEN TEXT]


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