Medical Advisor customer support

Location

Bangalore | India

Job description

Job Description: As a Medical officer, you will be responsible for managing the patients inbound and outbound calls coming to our helpline number. This will include understanding patient problems, Doctor advice, guiding patients about the treatment, procedure, technique, benefits, precautions, post treatment do's/don'ts, with necessary follow-ups pre/ post treatment etc.

• Knowledge in medical services and healthcare sector. 
• Creating/ ideating content for patients understanding/ benefit.
• Ensuring patient satisfaction and assisting them with their issues/concerns
• Coordinates appointments, referrals for all patients. 
• Strategizing ideas to improve conversion.
• Drive improvements in patient experience 
• Serving as a backup when other employees are on leave etc 
• Taking decisions when needed without supervision to ensure smooth customer experience
• Developing the knowledge of patient needs and trends to improve overall satisfaction and loyalty.

Skill Set:  

• Self-driven
• Faster Learner
• Have strong generalised problem-solving skills 
• Good listening and communication skills 
• English, Hindi and Kannada.

Education, Experience, Compensation:

• Medical inside sales experience/ hospital customer support experience 
• BUMS, BAMS/ BHMS, BDS, Nursing or equivalent medical degree OR medical field experience. 1-3 years of experience in medical counselling/officer, clinical or institutional setting
• Should be fluent in Telugu & English with immediate joiner.
• Candidate must be aware of surgery's & medical department as few of I have mentioned as below General Surgery of Hernia, Appendicitis Gallstones 
• Urology of Hydrocele, prostate removal, Ureteral stones Kidney stone 
• Orthopaedics of ACL tear PCL tear slip disc hip replacement etc 
• Gynaecology of hysterectomy myomectomy Ovarian cystectomy etc 
• Cardiology of Angiography Angioplasty etc 
• Proctology of piles, Anal Fistula, Anal fissure
• Sharing here the shift timings and weekly offs. 

Weekly off - Between Mon to Fri 

Compulsory working on weekends. 

6 Days working rotational weekly off

Job tags

Salary