Location
Bangalore | India
Job description
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
- Manage the delivery of the Major Incident Management.
- Act as the Technical Commander of the Major Incident of what is currently happening and what is going to happen during a major incident (Sev1/Sev2).
- Must be familiar with concepts like MQ, Linux/Unix platforms, Storage, Database for driving technical issues to resolution.
- Exposure to Public Cloud (AWS, Azure) and Hybrid environments (Distributed Bare Metal Services, Private Cloud environments).
- Active participation in delivery and execution of the Incident Management process.
- Should have a mindset of 'Shift-Left' approach and forward thinker.
- Own the 'Command' & 'Control' for issues occurring during India support hours.
- Ability to manage cross-functional linked teams to address business or systems issues.
- Should be client-focused, working in conjunction with Professional Services and Outsourcing functions.
- Strong knowledge of data management practices and principles
- Experience of translating data and insights for key stakeholders
- Strong communication skills with the ability to engage with a wide range of stakeholders
- Ensure the delivery of clear communication for major incidents, keeping all key stakeholders informed to agreed and appropriate levels throughout the incident lifecycle.
- Collaborate with Technology Resolver Teams and Business Stakeholders to understand required service level indicators and to ensure service level objectives are met in terms of impact to service.
- Flexible to work in a 24/7 environment including weekends.
- Prepare internal reports for Major Incidents and review with Executive Management.
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Job tags
Salary