Technical Support Engineer- Openshift AI

Red Hat

Location

Pune | India

Job description

The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced Technical Support Engineer with OpenShift AI experience to join us
Youll work closely with our developer and quality engineering teams to incorporate customer feedback and make Red Hat OpenShift AI an even better product
You ll become an expert on Red Hat s solutions and services, including OpenShift AI , and you will ensure our customers are capable of using them effectively on their own
As a Technical Support Engineer, you will perform investigations and troubleshooting to quickly resolve technical issues
We are seeking an experienced OpenShift AI Technical Support Engineer to join our team
In this role, you will provide technical support and troubleshooting assistance for customers using Red Hat s OpenShift AI platform
Your primary responsibility will be to help customers resolve issues with their containerized applications running in a cloud environment, and ensure their optimal performance using artificial intelligence (AI)powered automation and optimization capabilities

What you will do

Analyze customer issues related to application deployment, scaling, monitoring, performance tuning, and other aspects of the OpenShift AI platform.
Troubleshoot and resolve technical issues by identifying root causes, gathering evidence, and providing appropriate solutions or workarounds.
Collaborate with customers to understand their specific requirements and provide guidance on best practices for deploying and managing containerized applications using OpenShift AI.
Monitor customer environments for potential issues or performance anomalies using machine learning algorithms and other analytical tools.
Proactively recommend optimization strategies, such as resource allocation, workload placement, or capacity planning, to help customers maximize the value of their OpenShift AI deployments.
Document customer issues and resolutions in a ticketing system for future reference and knowledge sharing purposes.
Keep updated with the latest features, enhancements, and best practices of OpenShift AI to provide accurate and timely support to customers.

What you will bring

Bachelor s degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
Minimum 3 years of handson experience with containerization technologies (e.g., Podman, Kubernetes) and cloud computing platforms (e.g., AWS, Azure, Google Cloud).
In Depth knowledge of OpenShift Container Platform, including its components and architecture.
Solid understanding of artificial intelligence (AI) techniques and their application in the context of containerized applications and cloud environments.
Excellent analytical, problem solving, and troubleshooting skills.
Ability to work effectively with customers from diverse backgrounds and technical expertise levels.
Strong written and verbal communication skills, including the ability to create clear and concise documentation.
Familiarity with DevOps principles and continuous integration/delivery (CI/CD) practices.
Experience working in a customer facing support role, ideally with experience supporting containerization or cloud computing technologies.

The following are considered a plus:

Familiarity with machine learning frameworks (e.g., TensorFlow, scikit-learn) and data analysis tools (e.g., Apache Spark).
Experience with monitoring and logging tools for containerized applications (e.g., Prometheus, Grafana).
Familiarity with popular CI/CD tools used in conjunction with OpenShift AI (e.g., Jenkins, GitLab).
Experience working with Kubernetes operators or customizing them for specific application needs.
Knowledge of common security best practices and vulnerability assessment techniques in a containerized environment.
Familiarity with cloud provider specific features, services, or integrations related to OpenShift AI

Job tags

Salary