Whizible
Location
Pune | India
Job description
As a Technical Support & Implementation Engineer, your focus will revolve around providing technical assistance and ensuring the successful implementation of technology solutions for customers or clients.
Mission:
The primary mission is to ensure the satisfaction of customers by addressing their technical issues promptly and effectively.
Thus, making customer experience with Whizible smooth and trouble-free.
Action:
- Writing new stored procedures & views.
- Perform database maintenance activities.
- Identify technical bugs using trace the technical issue, product gaps, and trends to relay back to our Product team as recommendations and requests based on user data.
- Performed User Acceptance Testing (UAT) on new versions of the application.
- Follow up on existing issues and keep cases updated with current status.
- Creating technical knowledge base articles and improving existing once.
- Prepare patch/customization release document and test, release the defect patch.
- Implement best practices for enhancing the performance of System, Professional team and users.
- Understand the customer organization process of Project Management and implement the same into Whizible Product (Project Management tool) System at the customer end.
- Create the product implementation plan with the help of Project Manager and share the same with Customer to execute the same.
- Manage daily calls with clients to discuss product use cases and issues they may have to help cultivate their relationship with Box and drive retention.
- Handle production upgrades/Customization deployment activity on onsite/offsite, windows/web service configuration/installation and database maintenance activity to improve the performance of the system.
- Track and Escalate Helpdesk request and maintain acknowledge, response, resolution and closer as per the different Customer SLA.
Good to have:
- Expert in SQL Queries, SPs & Views writing
- SQL Server Management Studio knowledge
- Experience in Asp.net and Microsoft Technologies
- Good Analytical skills
- Good logical & reasoning skills
- Excellent communication
- Experience in managing customer
Compensation and Benefits:
We value our employees and strive to provide a fixed salary and a comprehensive benefits package that includes Performance linked Pay, retention bonus and opportunities for professional development.
Job tags
Salary
