Location
Pune | India
Job description
Job Title:
Trainer II
Job Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
Essential Functions/Core Responsibilities Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities: - Knows, understands and appropriately applies soft skills, methods and processes required for the position.
- Keeps current with new and (or) updated soft skills / techniques, trends and development in the field
- Soft skill learning content creation including experiential learning programs on soft skills
- Thorough understanding of performance data analysis for TNA / TNI
Key Skills and knowledge: - Must be a confident communicator and presenter
- Strong writing, editing, publishing skills are essential, including ability to present concepts verbally
- Ability to facilitate classroom training sessions on soft skills
- Ability to engage participants while in training
- Ability to ask the right questions to gauge learners / participants
- Ability to motivate participants for performance
- Ability to prepare and present information using MS Word, PPT, Excel
- Ability to actively listen and accordingly bring out opportunity areas from the agents
- Ability to provide solutions for opportunity areas and further coach individuals to bring positivity and motivate for better performance
- Embed sales culture through coaching / mentoring
Educational qualification: Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Pune - E-space condominium - PuneE
Language Requirements:
Time Type:
Full time
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Job tags
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