Technical Support Representative

Location

Bangalore | India

Job description

• Answering phone calls and taking care of incoming tickets, emails and chats
• Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction
• Providing technical support assistance for the Inside Sales team channel partners
• Reporting, escalating and keeping track of the activity in our service desk software Zoho Desk.

Experience

• 2 +yrs of relevant experience
• Experience within Technical Support, Networking and Linux based environment is a must.
• Good verbal/written communication skills
• Solid knowledge of IP network architecture
• Ticket Management skills
• Demonstrable experience in providing technical support for technical products/services

Job tags

Salary