Technical Support Engineer
Location
Ahmedabad | India
Job description
Technical Support Engineer
We are looking for Technical Support Engineer to provide enterprise-level assistance, to diagnose and troubleshoot software and hardware problems and also help customers install applications and programs.
Location: Ahmedabad, Baroda
Experience: 1-3 Years in IT/Computers
Qualification: Bachelor's degree in Computer Science or other related field strongly preferred.
Responsibilities:
- Track computer system issues through to resolution, within agreed time limits.
- Ask customers targeted questions to quickly understand the root of the problem.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams. ï'· Ensure all issues are properly logged. ï'· Provide prompt and accurate feedback to customers.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
Requirements and skills:
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices and other tech products
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
Job tags
Salary
