Customer Master Administrator

Location

Chennai | India

Job description

• As an Entry-Level Customer Master Analyst, you will be an essential part of the order-to-cash cycle responsible for supporting business divisions by creating, managing and maintaining an accurate record of our global customer database
• Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process
• You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to Trimble s overall success

Job Responsibilities:

• Customer Data Management: Help manage the creation, maintenance, and accuracy of customer master records in our database.
• This includes capturing and updating relevant information such as contact details, billing and shipping addresses, and other pertinent data to ensure information is up-to-date.
• Basic Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system.
• Collaboration: Work with cross-functional teams, including sales, marketing, finance, and customer service to gather and validate customer information. Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required.
• Compliance: Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy.
• Escalation: Escalate unresolved or complex cases to team leadership for assistance.
• Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience.

Qualifications Experience:

• High level of integrity and commitment to maintaining data confidentiality
• Minimum High School Degree
• Degree in Business Administration, Information Systems or a related field is a plus
• Experience in customer data management or a similar role, preferably in a large-scale organization, with strong customer service and data entry experience is a plus
• Experience using customer relationship management (CRM) systems and other data management tools is a plus
• Strong attention to detail and ability to handle large volumes of data accurately

Relationships required to build within this role:

INTERNAL:

• Customer Support teams
• Order Management
• Sales Teams
• Sales Operations
• Credit Collections

EXTERNAL:

Customers/Resellers

General abilities and skills expected to be learned and mastered in this role:

• General understanding of the complexity of how customer master data is entered, maintained and used throughout Trimble.
• Gained experience with Salesforce and Oracle
• Basic understanding of and adherence to trade and revenue compliance

Job tags

Salary