Amazon Music
Location
India | India
Job description
Amazon is looking for a motivated individual for the profile of Sr. Program Manager to lead the experience charter for its Amazon Shipping team.
In this role, you will:
- Define, design, launch and manage new products and programs for improving the Shipper and recipient experience within the Amazon shipping program
- Gather requirements and conceptualize solutions to solve a business and shipper problem and work with key stake holders across various functions to define and launch the product/program.
- Setup mechanisms to prevent operational misses and identify opportunities for improvement. Work with Operations, NL, ACES to reduce rejects, fake scans and losses in the network.
- Be a single threaded owner to track shipper performance, identify good/bad actors and build mechanisms to improve shipper performance.
- Own specific cost lines in the P&L and work on reducing the cost.
- Drive speed improvement and other strategic initiatives.
- Reduce shipper and recipient contacts and improve support and quality of support.
- Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business, finance, sales and leadership teams, to achieve goals.
- Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements for all processes.
- Launch and expand the program as per the business requirements while being responsible for all customer and merchant satisfaction, performance, compliance, accounting and financial related metrics.
- Continuous Improvements proactively identify and implement operational enhancements that meet business requirements.
- Use customer and market feedback, competitive analysis and benchmarking, and business metrics to make informed decisions
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Job tags
Salary