Customer Service Executive
Location
Mumbai | India
Job description
Primary Duties & Responsibilities
- Respond promptly and professionally to incoming customer inquiries by email within agreed TAT
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Escalate unresolved issues to the appropriate internal teams
- Process and log incoming emails into the Talisma system.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Liaison across department's to address and full fill customer issues
- Actively participate in weekly customer service meetings , held to improve customer satisfaction
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPI)
Education, Experience - Bachelor's Degree is any disciple
- 1 year of previous customer service experience or experience of working in the insurance domain
Desired Skills - Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Strong command of written and verbal English
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Ability to maintain a calm and polite manner in stressful situations
- Ability to work as part of a team as well as independently
- Willingness to work in rotational shifts
- Dependable with strong attention to detail
- Good Typing Skills
Skills: customer,customer service,skills,customer satisfaction
Job tags
Salary
