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Customer Service Associate


Tech Mahindra Limited


Location

Kolkatta | India


Job description

Designation : Associate Hiring

Job Description :

· Advance resolution expert (L2)

Job Profile

· Handling escalation calls.

Job Type :

· Full Time –Permanent - Duration 9 Hours (including 1 hr break)

Mandatory Criteria :

· Communication skill – Excellent communication needed in English and Hindi
· Education – Higher secondary
· Experience – min 1year BPO exp required.
· Work Timing – 24*7 rotational (drop and pickup available for odd shifts)
· Week off –Rotational,6 days working.
· Maximum Age Limit - 40

Interview Structure :

· HR round – Yes
· Typing Test –Min 30WPM/90% accuracy
· Psychometric test
· Versant test(Versant score should be 4)
· Client round

Documents Required :
· Aadhar Card (Complete Date of Birth) – Mandatory
· Pan Card - Mandatory
· Education Marks sheets – 10th, 12th, Mandatory
· Experience Letter, Offer Letter, Pay slips (last 3 months)

Salary and Benefits :
· Salary from first day
· ESIC & PF


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