Production Support Engineer

Location

Mumbai | India

Job description

• Ensure accurate email replies are entered and appropriate information is provided in escalated calls.
• Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
• Collaborate with team members on knowledge transfer, support policies, procedures, and standards.
• Should be excellent in analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
• Must be proactive and have the ability to work both independently and collaboratively with colleagues, end users, and with external vendors.
• Ability to document issues into technical requirement for the developers for a quick resolution.
• Good troubleshooting skills to provide accurate description of the issues to the developers

Requirements

• Linux
• Oracle SQL/PLSQL
• Shell scripting
• Minimum of 3 years of commercial experience in Linux, oracle sql.
• Familiarity with the Telecom domain is highly desirable
• Highly motivated team player required to work within a small team environment with minimal supervision
• Excellent verbal and written communication skills.

Benefits

• Health Insurance
• 5 days working (Monday-Friday)

Job tags

Salary