Glowtouch Technologies Private Limited
Location
Mangalore | India
Job description
Greetings from GlowTouch Technologies!!!
About our Company:
GlowTouch Technologies, an award-winning technology services firm delivering custom technology
services to business of all s around the globe. Headquartered in Mangalore, India, GlowTouch
Technologies, provide custom application development services, customer and technical support,
website development, and more. We started our operations in 2002 and today we are with 2500+
professionals. We are the largest IT/ITeS Company based out of Mangalore. We have been certified in
9001:2015 (QMS), 14001:2015 (EMS) and 27001:2013, 27018:2014 (ISMS). You may visit our
website ( to know more about us.
Our Vision: To be a Leading Global provider of innovative technology solution and a trusted, 'go-to'
partner for those we serve.
Job Description:
ï'· Troubleshoot a variety of technical and non-technical issues that customers experience with their
webhosting plans and services.
ï'· Provide technical support for level-one escalation issues via the help desk.
ï'· Should multitask and meet specific goals set by supervisors and the managers.
Eligibility Criteria:
ï'· Excellent written and verbal communication skills in the English language
ï'· Ability to work well with a team in a fast-paced, constantly changing environment
ï'· Outstanding customer service skills and a dedication to provide a great customer service
ï'· Reliable to work in rotational shifts and to complete work as per expectations.
ï'· Ability to multitask and meet specific goals set by supervisors and management.
Attributes:
ï'· Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA & MSc
ï'· Excellent in English communication, Verbal & Written
ï'· Strong in Logical thinking and Learning Skills
ï'· Minimum Typing speed 35wpm & good in Keyboard
ï'· ShortcutsAble to handle 3 chats at a time
ï'· Knowledge on web hosting is an added advantage
ï'· Flexible to work - 24/7 - Rotational shifts including night shifts
Job tags
Salary
