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Location

Mumbai | India

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Job description

General
Busines
s

Problem Solving:

1.  Investigating and resolving customer issues, complaints, or disputes in a timely and effective
2. manner.
3.  Escalating complex issues to higher levels of support or management when necessary.
4. Communication Skills:
5.  Communicating clearly and professionally with customers, colleagues, and other
6. departments within the company.
7.  Providing clear and concise information to customers in a manner they can easily
8. understand.
9. Sales Support:
10.  Identifying opportunities for upselling or cross-selling additional products or services.
11.  Collaborating with the sales team to provide support in achieving revenue goals.
12. Business Process:
13.  Developing and maintaining a deep understanding of the company's products and processes.
14.  Keeping up-to-date with changes and updates to product/service offerings.
15. Team Collaboration:
16.  Collaborating with colleagues, especially in cross-functional teams, to resolve issues or
17. improve processes.

Core Responsibilities:
Manage customer orders through end-to-end work processes and systems.

Maintain a thorough knowledge of the businesses' products, applications, and service offerings.

Requirements:
Be open to work in different time zones.
Be Self-motivated with ability to use initiative and thrive on responsibility.
Ability to work effectively in small teams and a willingness to continuously develop knowledge and
skills.
The role will be required to work out of Airoli – New Mumbai office of Dow Chemical International
Private Limited. show more

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Job tags

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Salary