IT Operations & Strategy Lead

Location

Secunderabad | India

Job description

Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India

About Carrier

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Carrier's Digital Products and Software team is building solutions to reimagine the systems that shape the way we live, work, and learn. We're setting the standard for healthier, safer, and more resilient built environments - and connecting the cold chain to improve the process of safely shipping and storing food and critical medical supplies. The Carrier Digital team is reinventing how we do business, committing ourselves to work fast, remaining agile, and advancing through experimentation and innovation.

Job Title: IT Operations & Strategy Lead

Location: Hyderabad/Bangalore

Full/ Part-time: Full Time

Overview of Role

This role will be a part of the Connected Hubs Enablement Team (CET) and help lead our global digital transformation efforts. Connected Hubs refers to our Digital Talent Strategy that seeks to improve accountability, build uniformity, and deliver with consistency across our global team. This individual will be a member of the Connected Hubs Enablement Team (CET) who will be responsible for leading efforts in Digital Connected Hubs to enable standardized process and clear accountability as well as unlock new, credible data insights to enable transparency and visibility across the Digital function. This team's purpose is to accelerate the delivery of digital strategy, drive consistent global programs, support transformation strategy, ensure constant communication and drive continuous technology improvement.

This individual will unite global digital hub programs to drive business outcomes and create and implement roadmaps to bridge business capabilities to achieve.

Objectives of this Role

• Lead the Global Connected Hubs digital initiatives as part of global strategic business activity by successfully executing the programs under the guidance of hub leaders
• Assist and communicate with hub functional leaders, global leaders and executives in decision-making, program management, and initiative implementation
• Create, generate insights, and monitor key functional KPIs of hub
• Design and drive budget management and cost optimization initiatives of hub
• Design, implement and drive strategic and governance programs by ensuring hub initiatives are implemented in adherence to hub's overall vision
• Strategically drive programs to meet performance measures targets by bridging the gap between delivery and digital skill gaps in the organization
• Moderate review meetings and discussions, drive the action items from review meetings and report to the leadership
• Execute improvements to defined org structure, conduct knowledge and skills gaps and identify the necessary interventions
• Run pilot programs related to technology, innovation and new global strategies for long term growth of the organization
• Conduct regular governance and problem scan on all hub initiatives to create transparency, and create early warning indicators
• Identify the gaps in current processes and coordinate organizational procedures for optimized efficiency and productivity
• Manage and coordinate with partners and vendors through multiple channels and execute contracts under the guidance of hub leader
• Coordinate research and analyze market conditions, trends and opportunities related to digital Industry and appraise the leadership
• Execute the communications of the hub under the guidance of hub leader
• Planning and coordinating operational activities within an organization such as townhalls, meetings, events, or conferences
• Lead in supporting the global innovation strategies and drive results
• Lead, drive and deliver the learning and development initiatives for the hub
• Lead, drive and deliver the global talent transformation programs of the hub
• Participate in global / local summits and establish relationships with start-ups

Experience:

• 10+ years in a business or executive management role driving global programs
• Consulting experience with a focus on operations management
• Exposed to handle global C-Suite stakeholders
• Organizing and directing multiple teams and departments
• Excellent communicator in written and verbal form
• Vendor management, Service excellence analysis, Global Resourcing, Project Performance Mgt
• Experience planning and leading strategic initiatives
• Financial planning (desirable)

Primary skillsets:

• Serve as liaison between staff, executives, and senior leaders regarding hub climate, employee well-being, project updates, proposals and KPI performance
• Proactively detect issues and report early warning signals to leadership on hub initiatives
• Strategically implement programs to bridge the gap between delivery and digital skill gaps of the organization
• Assist the human resources department to seek right talent including documentation and onboarding, and collaborate to address and resolve all employee concerns
• Oversee daily operations through collaboration with senior management and hub leaders, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining hard copy and electronic files, planning and coordinating annual townhall meetings, and scheduling facilities
• Build and develop relationships with all employees for increased efficiency and effective responsiveness to existing operations, and help to define new operational strategies, working with executives on special projects
• Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications
• Coordinate and promote engagement activities within the global teams
• Define and monitor Hub's KPIs
• Understanding of digital processes to ensure compliance with HR, Legal and local government regulatory requirements

Key Skills

• Experience in managing global clients
• Experience delivering across multiple regions
• Excellent communication
• Data driven decision making skills
• Experience with data analysis
• Experience with budget management
• Proven success in a project coordination role
• Nimble business mind with a focus on developing creative solutions
• Strong project reporting skills, with a focus on interdepartmental communication
• Organizational Development experience with focus on Transformation models

Education

Bachelor's Degree (STEM), preferred MBA Graduate

Job Level

Program/Strategy/Ops Lead Level

Location

Bengaluru/Hyderabad, India

Position

Fulltime/Direct

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules and leave Policy
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Program.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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