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Location

India | India

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Job description

We are looking for an experienced Moodle Support Specialist who is ready to move to the next level. If you enjoy a challenge, and are driven by curiosity and results, this may be the most rewarding job you ever had.

Responsibilities

• Provide 'Level 2′ support services for customer issues
• Reproduce, troubleshoot, and diagnose technical issues
• Escalate issues to Level 3 support according to procedure
• Ensuring SLAs are met, and customers are updated with appropriate

timeliness according to best practices

• Contribute to corporate knowledge by capturing best practices, either in

documents, knowledge base items or shared documents; developing best

practices and documentation, whether procedural or technical

To be considered for this exciting opportunity, you must possess the following

Skills/experience

• 3 years of experience in Moodle Support and/or Development
• Minimum 5 years of experience in customer-facing application support role.
• Customer application support experience in the software industry, including

phone and email channels

• Customer service skills and strong written and verbal communication skills.
• Technical troubleshooting and issue documentation
• Able to work autonomously and as part of a team
• Able to work well under pressure, meet deadlines, and thrive in a fast-paced,

intellectually challenging, and performance-driven environment

Skills: communication,customer-facing,moodle

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Job tags

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Salary