Aptia Group India
Location
Mumbai | India
Job description
As the Lead for Order to Cash (O2C), you will be responsible for overseeing and optimizing the end-to-end O2C process within the organization. Your role will involve managing a team of O2C specialists, ensuring timely and accurate order processing, invoicing, collections, and cash application. You will collaborate closely with cross-functional teams to streamline operations, enhance efficiency, and maximize customer satisfaction.
Key Responsibilities Strategic Leadership: Develop and implement the O2C strategy in alignment with the organization's overall objectives and priorities. Define goals, metrics, and key performance indicators (KPIs) to measure the effectiveness and efficiency of the O2C process. Provide strategic guidance and direction to the O2C team to ensure alignment with global standards and best practices. Process Optimization: Lead initiatives to standardize and optimize O2C processes, including order management, credit management, billing, collections, and cash application. Identify opportunities for automation, digitization, and integration of O2C systems and tools to streamline operations and reduce cycle times. Implement best practices and continuous improvement methodologies to enhance process efficiency and effectiveness. Customer Relationship Management: Collaborate with sales, customer service, and other relevant departments to ensure seamless order processing and fulfillment. Resolve customer inquiries, disputes, and escalations related to orders, invoices, and payments in a timely and professional manner. Implement measures to enhance customer satisfaction, loyalty, and retention through superior O2C processes and service delivery. Financial Management: Monitor and analyze O2C performance metrics, such as Days Sales Outstanding (DSO), aging receivables, and cash flow projections. Develop and implement strategies to optimize working capital, minimize bad debt exposure, and improve cash flow forecasting accuracy. Collaborate with finance and accounting teams to reconcile accounts receivable, identify discrepancies, and ensure accurate financial reporting. Team Management and Development: Lead and mentor a team of O2C specialists, providing guidance, support, and coaching to foster professional growth and development. Set clear performance expectations, conduct regular performance evaluations, and provide constructive feedback to team members. Promote a culture of collaboration, accountability, and continuous improvement within the O2C team. Compliance and Risk Management: Ensure compliance with internal policies, procedures, and regulatory requirements governing O2C activities. Implement controls and safeguards to mitigate risks related to credit exposure, billing errors, and fraudulent activities. Conduct regular audits and assessments to monitor compliance and identify areas for improvement. Experience & Qualification Graduate/ Post Graduate/ CA, Finance, Accounting, or related field; 10-12 years of experience in O2C, order management, credit management, or related roles, with demonstrated expertise in process optimization and leadership. Strong understanding of O2C processes, systems, and best practices, preferably in a multinational or global organization. Excellent analytical, problem-solving, and decision-making skills, with the ability to analyze data, identify trends, and drive actionable insights. Effective communication, negotiation, and stakeholder management skills, with the ability to collaborate and influence cross-functional teams. Proven leadership experience, with the ability to motivate and inspire team members to achieve common goals. Proficiency in O2C systems and tools, such as SAP, Oracle E-Business Suite, Salesforce, or similar platforms. Prior knowledge of MD Dynamics is a plus.Job tags
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