Sartorius
Location
Ahmedabad | India
Job description
We are looking for Service Engineer to join our team in Ahmedabad. The Services Technician, either inhouse or Field, will be responsible for carrying out maintenance, checks and repairs operations of pipettes, balances, water systems and microbiology products for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
What you will accomplish together with us :
Provide service and customer support during field visits or dispatches or ensure the maintenance, decontamination and repair of all brands of pipettes and balances at the metrology laboratory
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Operate vehicle in a safely manner and use field automation systems
Follow all companys filed procedures and protocols
Cooperate with technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations/briefings
What will convince us:
Technical degree or certification
3-5 years proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Job tags
Salary
