General Manager Operations Ecommerce
Synergy Resource Solutions
Location
Ahmedabad | India
Job description
Greetings from Synergy Resource Solutions, a leading recruitment consultancy firm.
Our client company is a Leading D2C baby products brand was founded in 2014 in Ahmedabad, Gujarat. Company is having annual turnover of around 120 Crs & employee strength of 120 employees & they are providing international safety standard certified bay products by their e-commerce website & online market platforms like Amazon, Flipkart & other leading online & offline platforms. Their product range includes high-chairs, beddings, strollers, car seats, a nursery range, ride-on, grapple toys, a feeding range, and more.
They Want To Hire Job Position: General Manager Operations- Ecommerce
Role Overview An Ecommerce Operations Head ensures smooth online retail processes by overseeing logistics, inventory management, customer experience, and data analysis. A great candidate has a deep understanding of e-commerce platforms and technology, strong leadership skills, and a knack for problem-solving. They should be able to streamline workflows, optimize inventory, and maintain customer satisfaction, while also keeping up with industry trends and competition.
Job Details As an Ecommerce Operations Head, you will be responsible for overseeing the daily operations of an online retail business. You will be in charge of managing inventory, customer service, order fulfilment, and shipping logistics. The ideal candidate will have a strong background in ecommerce, with a focus on operational efficiency. You should be able to work independently, as well as collaboratively with other teams to ensure the success of the business. If you have a passion for ecommerce and a proven track record of success, we encourage you to apply.
Responsibilities - Leading the Operations and Supply chain teams including customer service team of the organization.
- Reviewing and improving organizational effectiveness by developing processes.
- Developing strategic plan for optimized productivity
- Overseeing day-to-day operations, assign weekly performance goals and ensure their completion and accomplish your own goals
- Recruiting, on boarding, and training high-performing employees in his dept.
- Maintaining project timelines to ensure tasks are accomplished effectively
- Developing, implementing, and maintaining budgetary and resource allocation plans
- Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
- Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
- Analyse and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
- Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
- Led and mentor e-commerce team members to develop their skills and achieve company goals.
- Ensure compliance with all applicable laws and regulations related to e-commerce operations.
Requirements - 10-15 years in e-commerce operations
- Proven experience in inventory management
- Expertise in logistics and fulfilment
- Strong vendor management skills
- Experience with e-commerce platforms
- Exceptional problem-solving abilities
- Knowledge of customer service best practices
- Ability to analyze data and create reports
- Excellent communication and interpersonal skills
- Keen attention to detail and organizational prowess
If interested, Please share your resume with details of your present salary, expectations & notice period.
Job tags
Salary
