Genesys Cloud - Telecommunications Principal Engineer
Location
Secunderabad | India
Job description
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Job Description Position: Principal Developer, System Software
Practice: Genesys Interaction Experience
Position Purpose: TTEC Digital is seeking enthusiastic Developers for Genesys Contact Center products and custom-developed Cloud solutions. As a Principal Developer, you will function as an active member of the Development team in the following phases of a project's lifecycle: Design, Build, Deploy, and Accept, web and Windows services, API, and applications that integrate with our customers' backend CRM systems, databases, and external 3rd party API's. Key Accountabilities
- Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team's and practice area's standards and best practices.
- Communicate with project manager/client to identify application requirements.
- Ensures applications meet the standards and requirements of both the client and project manager.
- Conducts tests of the application for functionality, reliability, and stabilization.
- Deploys/implements the application to the client.
- Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.
- Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
- Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
- Demonstrate professionalism and leadership in representing the Company to customers and vendors.
- Core PureCloud handler development & maintenance.
- Monitor and respond to system errors. Participate in on-call rotation.
- Follow up on and resolve outstanding issues promptly.
- Update customers to reflect changes in system configuration as needed.
- Understand system hardware/software to be able to identify problems and provide a remedy.
- Handle TAC/Engineering escalations as directed by the team lead or team manager. Competencies
- Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results-oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize.
- Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments
- Operations: Ability to manage multiple projects and products. Perform the task at hand in a customer-friendly manner while utilizing time and resources efficiently and effectively. TTEC Digital India ttecdigital.com Utilize high-level expertise to address more difficult situations, both from a technical and customer service perspective.
- Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Visio, and Office products.
Primary Skills - Genesys Engage / Cloud / Multi-Cloud platforms
- XML, SOAP, REST, JavaScript, JSON, and HTML
- Contact Center Domain Knowledge
Desired Skills - Microsoft Development Platform
- .NET Framework 4.5 & above
- SQL Database Management Knowledge Education, Experience and Certification
- Bachelor's degree in computer science, business, or related area
- 8+ years of relevant experience and proven ability as a software developer.
- Experience with .NET Framework.
- Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, JSON, and HTML.
- Deep Understanding of application architecture.
- Familiarity in data modeling and architecture.
- Deep expertise and familiarity with the PureCloud development platform.
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