CaptriS Management Services LLP
Location
Ahmedabad | India
Job description
About the role:
This role will heavily focus on delivering almost the same outcomes as that of a territorial manager but at an area level. this along with the surged portfolio level which may in future detail further into bucket &/or product level would include operational activities like implementing strategies to reduce loss rates, supporting the on boarding process for new agencies, support in establishing vendor teams & channels, support in creating & maintaining strong executive level tracking mechanism, build, support and facilitate robust review mechanism duly coupled with effective collections & roll rate management strategies, assist in settlement frameworks along with support in execution of alternate resolutions tools & implementation of controls & key metrics for collections of unpaid dues beyond certain thresholds.
What you will do:● creating field infrastructure for collections portfolios for a specific location.
● End to end vendor management: vendor on boarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation.
● Building, coaching and mentoring the field team; identifying team goals and evaluating team progress.
● Responsible for day-to-day collections field operations with holistic improvement of the credit portfolio in the allotted area by improving overall collections.
● Deliver detailed financial and behavioural trend analysis and produce robust collections, roll rates & NPA projections
● Maintain and communicate detailed reports to track performance against plan
● Ensuring highly customer centric field collections to deliver high standards of customer experience.
● Beware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
● Examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level.
● Look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for future.
● Work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience.
● Provide early warning feedback on fraud / default indicators to risk team you should apply if you have:
Experience and skills:● 2 to 4 years of field collection experience in financial services
● The required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns
● The ability to manage teams with approaches towards coaching and training your team members
● Clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product
● Ability to manage collection business partners at regional level and hence have relevant competencies and language expertise
● Should be able to deliver under high decibel targets & also be open to travel as per business requirement
● Adequate understanding of collection tools including but not limited to NPA tools, legal actionable etc. tentative charter for first 6 months
● Competition intelligence - lead efforts from both inside out and outside in perspective
● Products research and inside info - cut across portfolios to go deeper into what is working for other comparable products and why (in their context)
● Banking partnerships – to be able to work closely with banking partners and ensure expected portfolio delivery
● Other tactical business problems and programs non-negotiables/spikes
● Relentlessly resourceful (to get access to the best information sources by hook or by crook)
● Ability to see early trends in collections and highlight for us to be in the right risk zone. Clearly having openness to understand and assess the loss rate and ensure we do-not leave much on the table. Objective here is to get the right risk
● Exceptional business acumen (to translate observations/ manage collection agency owners, supervisors and ground level team
Job tags
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