Oracle Cloud ERP - L4 Professional
BDO International Limited
Location
Secunderabad | India
Job description
- Administers the day-to-day functions of the Oracle Cloud ERP system.
- Designs new and modifies existing modules/components based on requirements.
- Provides Level IV support for Oracle Cloud ERP system issues and questions.
- Provides Level IV support for specific applications, as needed.
- Facilitates meetings to discuss project requirements, as needed.
- Coaches Application Support team members on best practices and steps for developing sound support and coding decisions.
- Devises strategic solutions to resolve issues while keeping the system operational.
- Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and/or Finance to resolve issues.
- Consults with other Application Services team members to analysis diverse issues.
- Manages multiple projects and/or tasks simultaneously.
- Partners with ERP Developers to find a timely resolution to complex issues and escalates critical issues to management by developing and implementing strategies as appropriate.
- Consults ERP Manager and ERP Support Team regarding advance support needs due to highly complex issues within a hosted environment.
- Provides accurate estimates related to project workload and deadlines.
- Participates in weekly support meetings with hosting provider.
- Participates in design meetings as appropriate.
- Serves as the Secondary Support person for after-hours support, as needed.
- Other duties as required.
Education:
- Bachelors or master s degree in Computer Science, Information Systems or equivalent field required
Experience:
- Five (5) or more years of experience with enhancements and support of Oracle Cloud ERP or similar ERP modules required
- A minimum of One (1) year of experience with support of cloud based (SASS) ERP applications required
- Three (3) or more years of experience of application development/customization using SQL, any procedural language and reporting tools
- BI Publisher or similar reporting tool and web services using REST or SOAP
- Prior experience working with Oracle Integration Cloud, VBCS, BI Publisher and FBDI preferred
- Prior experience working with integration technologies using SOA, REST and SOAP preferred
- Intermediate level understanding of Oracle Cloud ERP and HCM business processes and underlying Tables and View Objects
License/Certifications:
- Basic certification in OCI or AWS or Azure preferred
Software:
- Experience with the following products, required:
- HCM Data Extracts, Fast Formulas, PL/SQL
Experience with the following products, preferred:
- DevOps
- Java Script, React, Node.js
- Java Script, React, Node.js
Other Knowledge, Skills & Abilities:
- Strong oral and written communication skills
- Excellent interpersonal and customer relationship skills
- Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
- Capable of successfully multi-task while working independently or within a group environment
- Ability to rely on extensive experience and judgment to plan and accomplish goals
- Capable of working well under pressure while dealing with unexpected problems in a professional manner
- Capacity to communicate and interact with all levels of employees and management
- Ability to interact and build relationships and consensus among people
- Advanced knowledge of database optimization efforts such as hint, statistics and other related experience, preferred
- Capacity to consistently produce clean coding and adhere to appropriate documentation standards.
Job tags
Salary
