Service Desk Engineer

Location

Chennai | India

Job description

Responsibilities :-

• Responding to support requests from end-users via phone, email, or chat.
• Providing technical assistance and troubleshooting for hardware, software, and network-related issues.
• Documenting all support tickets and maintaining a knowledge base of common issues and resolutions.
• Escalating complex issues to the appropriate teams or personnel for resolution.
• Following up with end-users to ensure that their issues have been resolved.
• Collaborating with other team members and departments to identify and implement process improvements.
• Previous experience in a similar role, preferably in a fast-paced environment.
• Strong knowledge of hardware and software troubleshooting, network protocols and technologies, and remote support tools and solutions.

Job tags

Salary