Program Manager - Payments

Location

Mumbai | India

Job description

Role : Program / Sr Program Manager

Experience : 12+ years

Work location: Airoli, Mumbai

Functional Domain : BFSI, Digital Payments, Wealth management, Investment management

Specialised :

Delivery Management | Portfolio / Program Management for software development and - maintenance projects & Data warehouse projects primarily in the BFSI & Investment Banking domain

Technical knowledge in Microsoft & Java technologies

Work description:

1. Excellent exposure in delivering Digital Payment solutions like UPI, IMPS, Mobile Banking, Internet Banking Applications, and reconciliation systems.
2. Strong experience in successfully managing and executing the entire project life cycle - from requirement gathering to designing and developing business solutions, project implementation, support & enhancements for prestigious international clients in India, UK, Canada.
3. Highly motivated, conscientious, result oriented Program Manager; geared towards delivering projects on schedule and within budget with full commitment towards quality aspects of the Projects
4. Proficient in collaborating with various project stakeholders including senior management, business managers, users, business analysts, and technical team driving consensus, negotiate and manage conflicts
5. Provide leadership to the Delivery managers / Program Managers / Project Managers in the delivery and operations with an aim to meet and excel the customer needs.
6. Work closely & collaborate with BU heads / Account Managers in a collaborative manner to grow the business and ensure the delivery function runs successfully.
7. Should have managed big Team size at least 300+ resources.
8. Ensuring end to end successful delivery from Payment division for UPI, IMPS, BBPS, Mobile Banking, Internet Banking, Omni Channel solution, and Chatbot Applications
9. Manage customer satisfaction, customer relationship and participate in steering committee meetings.
10. Managing Risks, Issues & dependencies at program and portfolio level and develop mitigation strategies.
11. Enhancements of Mobile Banking, UPI & IMPS Switch as per the circulars from NPCI & RBI advisory
12. Manage scope, effort / cost, schedule, and quality, while continuously identifying and mitigating underlying risks.
13. Resource planning, development & Mentoring; conflict resolution and responsible for resource appraisal
14. Forecast resource and budget requirements for future projects.
15. Process compliance adherence to CMMI Level 5 Practices, PA-DSS, PCI-DSS Standards and NPCI Audit compliances. Ensuring the team regularly performs required audits at network, server, application, and mobile apps.
16. Ensure the smooth and successful migration of UPI and mobile banking solutions from OPEX to CAPEX model.
17. Manage and drive incidents where multiple and cross functional teams are investigating and meeting SLAs defined in the contract.

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Salary