Location
Gurgaon | India
Job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place. QA Manager The QA Architect is responsible for successfully designing and managing the successful delivery of artefacts related with complex Salesforce solutions for our customers. These technologies include & are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies. This role involves handling critical customer engagements & suggesting technical aspects of project management processes. Apart from day-to-day activities, the candidate is expected to be involved in guide / mentor next cadre of individual contributors in technical aspects as per Salesforce values, The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services. This role may also involved handling a very small group of engineers & associates aspiring growth in technical QA responsibilities Location: Hyderabad, Bengaluru, Pune, Gurgaon Work Hours GDC supports clients across different time zones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required - Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA technical experience & work experience, etc.)
- Overall work-experience of 10+ years, Strong QA technical expertise of at least 5+ years in QA for Performance and/or Automation testing.
- Knowledge of data integration tools & experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
- Understanding of development & deployment processes, standardizing QA environments, aligning QA tasks with Continuous Testing, and CI/CD pipelines.
- Working Experience on tools like Git, Jenkins,Zephyr, Junit, TestNG, Selenium Concepts, Copado integration & Azure
- Excellent understanding of QA practices and procedures.
- Excellent written and verbal communication skills.
- Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience.
- Understanding of key design patterns & large data volume limitations and standard methodologies.
- Understanding of data sharing and transparent considerations and how these play into platform architecture.
- Understanding of QA architecture and ability to craft scalable solutions.
- Continuously raises the bar on what defines customer service delivery.
- Excellent situational awareness in handling objections in dynamic customer environments.
- Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision
- Ability to address and effectively engage large audiences and hold their interest
- Excellent convincing skills; ability to hold own point of view in tough conversations
- Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management
- Strong Escalation management experience with multiple stakeholders including customers and product teams
- Demonstrate strong work ethic and advanced organisational skills
- Ability to develop and deliver creative solutions for complex situations
- Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights
Detailed Role & Responsibilities - Collaborate with client partners to define requirements, results, and set and handle expectations
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Salesforce projects!
- Follow and help define QA standards. Ensure quality & appropriate design patterns are followed.
- Handle the delivery of complete QA deliverables for integrations and data migration elements of a Salesforce implementation!
- Ability to understand a project and investigate to debug issues.
- From time-to-time, the QA Architect may be encouraged to take part in other activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) with prospects.
- Liaise with Salesforce product teams to support client implementations.
- Manage a very small QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines.
- Ensure that direct reports have the resources, information and processes necessary to deliver effective QA solutions to our customers
- Effectively represent the QA practice on the entire CSG group to deliver on organisational objectives.
- Develop and maintain QA procedures and policies
- Advocate for QA practice and define ways to continually add value to the customer experience
- Flexibility to work in staggered shifts based on customer engagement.
- Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadership
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
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