Program Coordinator

Location

Noida | India

Job description

• The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators
• They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues

Key Responsibilities:

• Level 3 Escalation calls.

• Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.

• Ensure candidate results are sent to clients in a timely manner.

• Prepare client reports.

• Act as an escalation point for service related problems.

• Promote client programs and products.

• Determine additional opportunities and possible operational trouble areas.

• Input accurate customer information into the database.

• Assist in training and monitoring call center agents to ensure quality of service.

• Maintaining the SLA for different LOBs.

• Reports.

• Client Management

• Events handling

• People Management(In Manager Absence)

Desired Candidate Profile:

• Fluency in written and spoken English

• Excellent oral and written communication skills

• Great attention to detail

• Problem-solving skills

• Strong organizing and time management

• Customer service skills

• Effective team working skills

• Flexible with shifts

Job tags

Salary