Location
Chennai | India
Job description
Sutherland is seeking a reliable and detail-oriented person to join us Lead - Infrastructure . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
- Provide the required support to the management team in ensuring seamless operation and support to the customers.
- To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction
- Identify pressure points and minimize risks.
- Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs.
- Strictly adhere to the set procedures and follow the guidelines.
- Ensure compliance to ITIL & Information Security Policies
- Ensures strict compliance on agreed SLA for issue resolution.
- Drive customer satisfaction with respect to grievances & escalations.
- Responsible for efficient running of the operations thereby reducing escalations/process violations.
Qualifications
Our most successful candidates will have:
- Relative Certifications or equivalent Experience preferred, with a minimum of 2 years of Experience in a relevant field.
- Preferred Technical experience with Trellix (McAfee)data loss prevention, SentinelOne EDR, Microsoft DLP and Bit locker Disk encryption, Microsoft DLP, Microsoft Endpoint manager (intune), Operating Systems Etc.
- Familiar with standard concepts, practices, and procedures.
- Relative Certifications or equivalent Experience preferred, with a minimum of 2 years of Experience in a relevant field.
- Preferred Technical experience with Microsoft Endpoint manager (Intune), Operating Systems, Microsoft Endpoint Configuration Manager (MECM), Troubleshooting with product logs Etc.
- Familiar with standard concepts, practices, and procedures.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job tags
Salary
