Technical Advisor

Aditi Tracking

Location

Mumbai | India

Job description

Job Details

Sound knowledge of GPS-based VTS (Vehicle Tracking System).
Good Communication with customers by telephone, and email.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been raised by customers.
Handling customer complaints or any major incidents, such as login issues or technical Issues.
Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
Keeping accurate records of discussions or correspondence with customers/Salespersons.
Learning about your organization's products or services and keeping up to date with changes.
Preparing Engineer Performance reports on a monthly basis.
Taking a scheduled dump of non-working devices and doing follow-up with the customers for the same.
Strategically support clients by giving correct Tracking solutions.
Played an active role in tapping new high-revenue-generating customers.
Solving online and practical queries and working as Lead Technical Support Engineer in a reputed technical team.
Establish and maintain product service and support setup.
Support local sales teams in technical queries for customers and corporate.

Job tags

Salary