r3 Consultant
Location
Pune | India
Job description
Purpose Of The Role
The Customer Service Representative responsible for taking care of the customer's needs by providing assistance by answering product and service questions; suggesting information about health products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. A health insurance customer service representative should be thoroughly familiar with the companys line of insurance products and coverage options. You will be charged with helping potential customers evaluate and judge the merits of various plans to help them select the most appropriate type of coverage for their unique individual needs. As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. Entering patient information into a customer information system Ensuring customer satisfaction Assisting them with issues/concerns related to their health insurance Serving as a backup when other employees are out due to absent staff members Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers No of Subordinates 00 Financial KPIs Customer Satisfaction Score Average response time Average resolution time Main ResponsibilityJob tags
Salary
