Location
Noida | India
Job description
Job Description (Posting).
Network Data L3 Role
Responsibilities & Qualifications
Responsibilities i. Adhering to SLAs
ii. Mentoring / Training Team Members
iii. Handling Incident, Problem and Change tickets / Service requests
iv. Perform root cause analysis
v. Troubleshooting technical issues
vi. Defining processes and ensuring that the processes are adhered to
vii. Oversees and is responsible for successful completion of Installation, configuration and migration
viii. Ensure maximum uptime according to the SLA
ix. Understanding of Multi-geo support environment
x. Responsible for building / maintaining a test environment
xi. Improves and maintains customer and employee satisfaction
xii. Suggests new technologies and design changes
xiii. Monitoring and maintaining SLA requirements by the team members
xiv. Testing / Auditing/processes as required from time to time
xv. Identify Skill gaps and plan for training / knowledge updating
Technology Knowledge i. Router - Cisco
ii. Switch Cisco and Arista
iii. Meraki Wireless and MX devices
iv. WLAN Cisco
v. IPAM/DNS/DHCP - Infoblox
vi. WAN Optimizer - Riverbed
vii. Terminal Server - Ion systems
viii. Load Balancer - F5 LTM/GTM
Qualifications
i. Min 10+ years of Network administration experience in large enterprise environment
ii. Should have Cisco and other industry standard networking certifications
iii. Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery
iv. Expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services.
v. Excellent communication and conversation skills (Verbal and Written)
vi. Experience in representation in Change Advisory Board (CAB) meetings
vii. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problem
viii. Excellent hands-on experience on Cisco devise (Routers Switches l2/l3) Excellent hands-on on Cisco & Meraki Products
ix. Excellent hands-on in Cisco Meraki switches MS100, MS200, MS300, MS400
x. Excellent hands-on in Cisco Meraki MX100, MX84 MX250, MX450
xi. Excellent hands-on in Cisco Meraki WLC/Access point
xii. Should have excellent knowledge of installing and troubleshooting Meraki Wi-Fi networks
xiii. Handling escalated troubleshooting calls related with Routing, Switching, Wireless, Meraki & VPN
xiv. Excellent hands-on experience on Cisco Nexus 9K/7K/5K/2K Series of switches
xv. Excellent hands-on experience on Wireless LAN technologies Cisco
xvi. Excellent hands-on experience on WAN Acceleration/optimization Riverbed
xvii. Network Management tools Cisco Prime & Netscout
xviii. Application Load balancers F5 Big IP LTM/GTM
xix. Hands-on experience of implementing & Troubleshoot of Infoblox solutions such as IPAM/DHCP/DNS/vDiscovery
xx. Hands on Experience on DHCP scope creation, DHCP option management understanding about servers, and windows platform
xxi. Experience in AWS or AZURE or any cloud technologies will be an added advantage
Soft Skills
i. Excellent communication and conversation skills (Verbal and Written)
ii. Good documentation skills
iii. Should have excellent customer handling skills
iv. Able to handle high pressure situations
v. High level of acceptance
vi. Can drive HCL s value and its methodology
Certifications - ITIL v3
- CCNP-R&S or CCIE
(1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order
Qualification
B-Tech
Skill (Primary)
EIS-Network Data-Network Data
Job tags
Salary
