Job Description |
Position Title, Responsibility Level AM/LAM- Cognitive CX Delivery | Function Digital Transformation | Reports to Sr. Manager - Digital CX CoE |
Permanent/ Temporary Permanent | Span of Control Individual Role | Location Noida |
Basic Function . - Strong experience in developing intent and utterances based logics and interaction flows on conversational AI
- Strong experience in developing NLP based intent classification, routing and treatment of customer interactions
- Strong experience in developing REST APIs and developing product to enhance customer experience
- Exposure of Lex and or Dialogflow, Watson or similar platform
- Understanding of UI elements, APIs, Database interfaces etc.
- Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
- Revert with timelines on fixes of UAT observations
- Provide post implementation support to all changes
- Keep the project manager and product committee informed of task accomplishment, issues and status
- Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.
- Perform Technical documentation as per the Project lifecycle
|
Essential Functions - Good communication and presentation skills
- Self-motivated, team player, action and results oriented.
- Process driven and conceptual thinking
- Change Management skills
- Innovative thinker
- Quick and agile learner
|
Primary Internal Interactions - Service Delivery Managers
- Digital transformation team
- ISG Team
|
Primary External Interactions - Client Teams - especially Client Business & Technology Teams.
- External Vendors -Product & Services Vendors/Partners, Industry/Business forums
|
