Seven Hills Leisure & Resorts Limited
Location
Puri | India
Job description
Entering new reservations into the system, including booking dates, times, and any special instructions.
Managing the reservation schedule to ensure that all available spaces are filled, but that there are enough free rooms for incoming guests.
Ensuring that all staff members assigned to handle reservations are familiar with the process and can handle common problems that may arise.
Checking in with guests who have already made reservations to confirm they will be coming or if there are any other issues with their stay (such as lost luggage).
Managing the day-to-day operations of their department and ensuring that their team is adequately trained to handle customer requests.
Keeping up with trends in the hospitality industry so they can adjust their policies accordingly.
Monitoring trends in booking patterns so they can anticipate demand and make appropriate adjustments to staffing levels or other resources needed to serve customers effectively (e.g., adding more receptionists during peak times).
Providing customer service to customers via phone, email, or chat.
Overseeing the creation of monthly reports on key metrics, including call volume, average hold time, and agent productivity.
Job tags
Salary
