Handle customer information, provide business departments with report materials and data for various meeting keep track of customer needs and maintain close communication with customers through the call center or network. Also provide product advisory service, delivery progress and the progress in problem solving etc.
Dealing with customer issues and churning out an easy-to-follow solution. Informing customers of upcoming promotions or deals as well.
Establishing a positive rapport with all clients and customers in person or via phone and Interacting with customers to ensure they have a desirable and shareable experience.
Taking and ensuring messages are passed to the appropriate staff member in time
